Kipware® Software
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Kentech Inc. Product Support Details

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Customer Comments for Kipware Software

Customer Comments for Kipware Software

Customer Comments for Kipware Software


Software Training and Instruction Options

VIDEO TRAINNG : A purchase of ANY Kipware® software titles comes with unlimited access to our VIDEO TRAINING webpage. You can view the wide variety of videos we have available from anywhere and as long or as often as you require. No limits. Our videos outline the title from initial set-up to in-depth examples. Oftentimes, when clients have a question about how to accomplish something with a title ... we will use that inquiry to create a training video and post that video to the Video Training webpage for all to see. So the content is constantly being updated ... based on actual clients real world questions. Training videos can be accessed directly from within most Kipware® titles by selecting the VIDEOS button on the main page or in the menu bar on the main page of any Kipware® title.

LIVE, ONLINE TRAINING : For new clients, within the Warranty period of the title, we offer live, online training via our Cisco Webex account. A Webex is a live, online meeting where users can view our PC screen and view the software in action and ask questions and get answers in real time. We can demonstrate the general use of the software title ... or work with the client to address their specific training or operation requirements. A Webex is FREE during the Warranty period ... and are available after the Warranty period for a fee. Contact SUPPORT through our Support Ticket System to obtain additional information.

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System Requirements for Kipware® Software

ALL Kipware® software products will all run on virtually all home PC's and do not require any special hardware or graphics card. ALL Kipware® software products will work on both 32bit and 64bit Operating systems.

DISPLAY REQUIREMENTS : A monitor with a minimum display resolution of 1024 x 768.

OPERATING SYSTEM : Microsoft Windows XP (SP3), Vista, 7, 8, 8.1 or Windows 10 ... and Windows .NET Framework Version 4.0.

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Support Guidelines

Kentech Inc. is committed to providing their customers with the best customer service and support. We pride ourselves in providing timely and complete support to all customers. After over 25+ years in business ... we have developed the support system and procedures that work the best for our customers and our products. The Kipware® User Family is very large consisting of thousands of users worldwide ... and our goal is to provide the best support for our products and to our clients as possible. PLEASE FOLLOW THE SUPPORT GUIDELINES ON THIS PAGE ... FAILURE TO DO SO WILL ONLY RESULT IN DELAYS AND FRUSTRATION FOR ALL PARTIES CONCERNED. Every client of ours is special and equal ... and the processes in place for product support insure that every client receives the same treatment.

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Software UPDATE and UPGRADE Information

What is an UPDATE?
UPDATES are considered patches or fixes for error in the code within the software. UPDATES are usually provided free of charge for a period of (6) months from the date of purchase. For users who have purchased a software title by SUBSCRIPTION ... all periodic UPDATES are included free of charge for the life of the subscription. Normally we will send out email notifications when an UPDATE is available for a Kipware® title. However, oftentimes those emails can be erroneously re-directed to the JUNK, SPAM or TRASH folder of your email client. Users can check The Kipware® News and User Group Forum ( link below ) periodically for current UPDATE information. It is the users responsibility to request a current build should they wish to receive an UPDATE installation.

What is an UPGRADE?
UPGRADES are considered major revisions to a Kipware® software title. UPGRADES are usually provided free of charge for a period of (60) days from the date of purchase. After the (60) day period, UPGRADES can be purchased through the Kentech Inc. OnLine Store. For users who have purchased a software title by SUBSCRIPTION ... all periodic UPGRADES are included free of charge for the life of the subscription. UPGRADED versions of subscription titles will be delivered at the time of renewal. Users can check The Kipware® News and User Group Forum ( link below ) periodically for current UPGRADE information. It is the users responsibility to request a current build should they wish to receive an UPGRADE installation during the (60) day Warranty Period. Requests can be made using a SUPPORT TICKET ... link available at the TOP of this page. UPGRADE pricing is available on the PRICE LIST page and can be purchased directly in the Kentech OnLine Store ... look for the SOFTWARE UPGRADE category in the left hand toolbar of the OnLine Store.

How do I get the latest UPDATE and UPGRADE information?
All software UPDATE and UPGRADE information is posted on our Kipware® News and User Group Forum. Any updates ... revisions ... enhancements ... for all titles are posted in the KIpware® UPDATE and UPGRADE Imformation area. Access to this information is available to all registered users ... you can register and access the Forum using the link below ... just click the image below.

Kipware News and User Group
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NEW SOFTWARE INSTALLATION

All INSTALLATION information is available at the Kipware® HelpDesk. Simply click the link below for access to all Frequently Asked Questions as well as in-depth instructions for installation, re-installation, license removal and transfer and basically all things software support. You must REGISTER to have access to all the content in the KNOWLEDGEBASE ... simply follow the link on the HelpDesk site.

Kipware Support Knowledgebase

After reviewing the KNOWLEDGBASE articles and if you feel you are ready to proceed ... please click the link below to access the NEW PRODUCT ACTIVATION form.

Kipware New Software Activation
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EXISTING / RE-INSTALLATION

All INSTALLATION information is available at the Kipware® HelpDesk. Simply click the link below for access to all Frequently Asked Questions as well as in-depth instructions for installation, re-installation, license removal and transfer and basically all things software support. You must REGISTER to have access to all the content in the KNOWLEDGEBASE ... simply follow the link on the HelpDesk site.

Kipware Support Knowledgebase

After reviewing the KNOWLEDGBASE articles and if you feel you are ready to proceed ... please click the link below to access the EXISTING PRODUCT RE-ACTIVATION form.

Kipware Existing Software Re-Activation
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LICENSE REMOVAL / TRANSFER

All LICENSE information is available at the Kipware® HelpDesk. Simply click the link below for access to all Frequently Asked Questions as well as in-depth instructions for installation, re-installation, license removal and transfer and basically all things software support. You must REGISTER to have access to all the content in the KNOWLEDGEBASE ... simply follow the link on the HelpDesk site.

Kipware Support Knowledgebase
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FAQ's / KNOWLEDGEBASE

Some of the most common questions along with in-depth answers are available in the Kipware® Knowledgebase. Simply click the link below for access to all Frequently Asked Questions as well as in-depth instructions for installation, re-installation, license removal and transfer and basically all things software support. If you cannot find an answer to your specific question ... please SUBMIT a Support Ticket HERE.

Kipware Support Knowledgebase
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WARRANTY and NON-WARRANTY SUPPORT TICKET

Kipware Support Ticket Submission
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KipwareSoftware Home Page

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