This chapter deals with removing a Kipware® license from a PC and in advance transferring the license from one PC to another. It also deals with computer "crash" scenarios where obtaining a valid license REMOVAL CODE is not possible. Please follow the instructions in this section completely to avoid possible additional charges.
License Removal Instructions
You can REMOVE a Kipware® license using the instructions below :
❖As your software starts ... if the Registration Screen does not appear ... press any of the following keys CTRL - SCROLL Lock - SHIFT - CAPS lock... until the Registration Screen appears. This must be executed AS THE APPLICATION STARTS.
❖Input your existing ACTIVATION CODE in the field.
❖Select the REMOVE LICENSE option button on the Registration Form ... press CONTINUE
❖You will now see a screen that contains your REMOVAL CODE. RECORD the REMOVAL CODE
❖SUBMIT the REMOVAL CODE along with the NEW MID and SITE CODE using the Re-Activation form on the KentechInc.com Support page. Here is the current link : KIPWARE SUPPORT
Transferring a Kipware® License
The first step in transferring a license from one PC to another is to REMOVE the existing license from the PC. Complete LICENSE REMOVAL instructions are outlined in that section below.
Once you obtain the REMOVAL CODE ... Step #2 is to install the software on the new PC. Remembering that an Activation Code for one PC will not work on any other PC ... you will need to SUBMIT the REMOVAL CODE along with the NEW MID and SITE CODE from the new PC using the Re-Activation form on the KentechInc.com Support page. Here is the link : KIPWARE SUPPORT
I can't obtain a REMOVAL CODE and my software is LOCKED
We cannot stress enough that it is the responsibility of the user to maintain the Kipware® license. The LICENSE is identical to a hardware lock or hasp ... think what would happen if you lost your CAD/CAM hardware key. It's the same thing.
The main maintenance task is REMOVING the license prior to upgrading major hardware / software on the PC on which it is installed. Scenarios covered in this section include :
❖The PC has failed / crashed and now the software has been installed on a new PC ... the previous LICENSE was NOT REMOVED and no REMOVAL CODE can be obtained.
❖You have replaced major hardware or software on the PC without REMOVING the LICENSE first.
Unlocking your Kipware® software to operate on the PC under any of the above scenarios will require a new ACTIVATION CODE. The ACTIVATION CODE originally supplied was based on the hardware / software make-up of the PC on which it was installed. The PC make-up is now different ... or the entire PC is different and thus the original ACTIVATION CODE is not valid.
Steps to Resolve the Above Situations :
❖Submit a SUPPORT TICKET describing the scenario under which the license has become invalid.
❖Our SUPPORT STAFF will review the Ticket and forward additional options to resolve the situation.
Possible Charges That May Apply :
❖If the software is over (2) years old ... the recommended scenario is to purchase an UPGRADE to the latest version. This will enable you to use the latest versions of the software and all companion applications ... and will provide you with (2) new seats. UPGRADE pricing can be reviewed on the BuyKipware.com website.
❖If this request has been made multiple times in the past ... or the software is being used in an unstable environment ... ACTIVATION INSURANCE is available. Pricing information for Activation Insurance can be viewed at the BuyKipware.com website.
❖If our Support Staff deems that the scenario exists due to total user disregard by the user for our software protection policy ... ADDITIONAL SEAT or UPGRADE charges may apply. It is the responsibility of the user to maintain the Kipware® license.
My OLD Activation Code doesn't work
ACTIVATION CODES ARE UNIQUE FOR EACH PC ... The unlock Activation Code that was provided for your Kipware® software was calculated based on some of the hardware and some of the major software on the PC on which it is installed. This Activation Code will ONLY work on the computer for which it was provided ... every PC requires it's own unique Activation Code. Thus the "copy protection" and "seat" nomenclature.
HOW THE SOFTWARE PROTECTION WORKS ... the software protection wrapped around all Kipware® titles is tied to the hardware and some of the major software on the PC on which it is installed. If you alter the major hardware ( hard disk, operating system, etc.. ) the license will become invalid. You should REMOVE the license prior to making any major changes to the hardware or software of the PC where the Kipware® software is installed.
I LOST my original installation file ... and need to re-install my software.
It is the clients responsibility to maintain a copy of the installation file for their Kipware® software. We do not maintain legacy installations. The only installation file we can deliver is for the current versions of the title. If you do not possess or cannot locate your original installation file ... you will need to purchase an UPGRADE for the title. Software UPGRADES can be purchased at the BuyKipware.com website.
My PC crashed ... how do I get it up and running?
Below is information that pertain to a situation where the PC where your Kipware® software was installed has "crashed". Below are some FAQ's that apply to this type of situation :
❖We allow for ONLY ONE PC "crash" per year. You should insure the software is installed on a stable PC in a stable environment.
❖The Activation Code is tied to the hardware and some major software on the PC where it is installed.
❖First ... Any Activation Code previously supplied will not work on another PC ... it will only work on the PC for which it was originally supplied.
❖If you have made major hardware or software changes to the PC ... for example, replaced the hard drive ... the previously supplied Activation Code will no longer work ... you will need a NEW Activation Code.
Below are instructions to get your Kipware® software back up and running :
❖Create a SUPPORT TICKET through the Support Ticket System available on the Support page of www.KentechInc.com
❖You will then need to INSTALL the software on the new or revised PC. Clients are responsible to maintain a copy of the original installation file ... whether downloaded or supplied on a CD. If you do not have the original installation file ... UPGRADE charges will apply to obtain a NEW installation file ... which would be for the latest version of the title(s).
❖INSTALL the software.
❖Once installed ... the first time you try to run any of the titles you will be presented with the Registration Screen ... that contains your PC's unique MID and SITE CODE. Using the links on the Support page of www.KentechInc.com ... SUBMIT that MID and SITE CODE along with the REMOVAL CODE obtained from Kentech Inc. to obtain a NEW Activation Code.
My PC is ALWAYS CRASHING
When your PC "crashes" ... and hardware or major software is replaced ... the Kipware® License will most likely become invalid. We do provide for (1) "crash" re-activation in a (12) month period ... a "crash" re-activation being for a License where no REMOVAL CODE can be obtained. This is at our discretion ... and is part of our anti-piracy policy. For clients that operate their Kipware® software on an unstable PC or in an unstable environment ... where more than (1) "crash" can be expected in a (12) month period ... we recommend purchasing our Activation Protection Insurance. This purchase will allow for the issuing of up to (3) Activation Codes in a (12) month period for which Removal Codes cannot be obtained. Activation Insurance can be purchased through our OnLine Store HERE.
If multiple "crashes" and constant requests for new Activation Codes are received from the same client ... the requests may be denied for ant-piracy reasons ... and UPGRADE or ADDITIONAL SEAT charges may apply.